The branch is located on the ground floor of Capital Centre and is centrally located to serve customers in Makadara, Southlands, Langata, Kitengela, parts of Athi-River and Syokimau, and surrounding areas.
“The opening of this new modern branch at Capital Centre will allow us to better serve our customers within NairobiCounty. Our customers can expect a one-stop shop experience whenever they visit this branch. We have kitted this branch with modern and advanced digitalinfrastructure systems that will ensure a superior one-stop shop experience for all our DStv, GOtv and commercial customers whenever they visit the branch,” said Nancy Matimu, MultiChoice KenyaManaging Director.[Photo/Courtesy]Capital Centre branch will offer a full range of services including payment of subscriptions, package upgrades and downgrades, decoder diagnostics and purchases, customer care support, software upgrades, repair or replacement of faulty decoders, consumereducation (self-help service techniques), installation services and purchase of accessories among others and will serve both residential and commercial customers.
The opening of theCapital Centre branch is a relocation of T-Mall branch which will no longer be operational. Customers can however still access a full range of services at JUWAM Service Centre located on the ground floor of T-Mall or through our digital platforms *423# or on the MyDStv and MyGOtv apps.
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