DStv and GOtv customers in Nairobi can now access sales and after-sales support at the new MultiChoice Kenya Capital Centre branch.
The branch is located on the ground floor of Capital Centre and is centrally located to serve customers in Makadara, Southlands, Langata, Kitengela, parts of Athi-River and Syokimau, and surrounding areas.
Capital Centre branch will offer a full range of services including payment of subscriptions, package upgrades and downgrades, decoder diagnostics and purchases, customer care support, software upgrades, repair or replacement of faulty decoders, consumer education (self-help service techniques), installation services and purchase of accessories among others and will serve both residential and commercial customers.
The opening of the Capital Centre branch is a relocation of T-Mall branch which will no longer be operational. Customers can however still access a full range of services at JUWAM Service Centre located on the ground floor of T-Mall or through our digital platforms *423# or on the MyDStv and MyGOtv apps.
MultiChoice Kenya also serves its customers via a network to over 2,000 dealers, service agents and accredited installers across the country.