Douglas Mwiti 
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Kenya Airways,Sabre and Branchspace Collaborate to Offer a Smarter and More Personal Travel Experience;
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New reservations platform and digital commerce layer will modernise booking, ticketing and check-in,moving the airline toward personalised, offer-and-order-based retailing;
Kenya Airways has selected Sabre (NASDAQ: SABR)to replace the core reservations and ticketing platform that has run the airline’s bookings, inventory and airport check-in for more than two decades.
Alongside this,the airline has appointed Branchspace, a boutique travel technology and consulting firm,to build the digital commerce layer customers will interact with directly, delivered jointly with the Sabre platform.
Branchspace’s Triplake platform serves as the airline’s primary digital touchpoint from day one, giving commercial teams direct control over personalised offers across booking channels immediately, while the deeper shift to offer-and-order infrastructure continues underneath.
“This is an important transformation of Kenya Airways’ technology and digital retailing capabilities. The combination of digital commerce and a new PSS foundation will help us create a more flexible and personalised experience for our customers and staff, and enable a seamless transition towards the future of airline retailing,”said Julius Thairu,Chief Commercial and Customer Officer at Kenya Airways.
“I’m incredibly proud that Kenya Airways has chosen Sabre as its strategic technology partner as it upgrades its core systems and advances toward the next generation of travel retailing,” said Niklas Andréen,Chief Commercial Officer,Airline Technology at Sabre.
“This decision reflects growing confidence in modular technology that enables carriers to unlock value today while building toward an offer-and order future.”
“Technology that gives airlines control over their own commercial destiny, supported with know-how and continuous innovation to remain at the cutting edge.
Kenya Airways is taking a bold step in their transformation to a modern retailer, and we’re proud that our capabilities will be central to making that vision real from day one.”
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