Paul Arithi 
- Kenya Power flagged off the Customer Experience Roadshows;
The launch was led by Dr. Jeremiah Kiplagat, Director, Institute of Energy Studies & Research (IESR), speaking on behalf of MD & CEO Dr. (Eng.) Joseph Siror, alongside Eng. Rosemary Oduor, General Manager, Commercial Services and Sales, and Waceke Mbugua, Customer Experience Manager.
In line with this, the Company has announced a phased transition to fully digital payments, with all remaining banking hall payment counters set to close by June 2027, as customers increasingly shift to digital platforms that now handle over 5 million interactions monthly.
The transition will be implemented in three phases across the country, supported by the Twende Digital campaign, which focuses on digital services, fraud prevention, electrical safety, and e-cooking.
Customers can already access services such as token purchases, bill payments, self-meter readings, and outage reporting through the MyPower App, *977#, and Nuru Bot, making service delivery simpler, faster, and more convenient without visiting physical offices.
