steven maseka 
{R-L} Airtel Kenya MD Ashish Malhotra, Customer Experience Director Goldermier Opiyo, Coast Zone Business Manager Caroline Musyimi, Customer Samir Baloo and Coast Region Retail Manager Bradley Ochieng during the opening of a customer care hub at Likoni Mall designed to enhance customer convenience, boost in-person support, and expand access to Airtel’s services across the region.
- Airtel Kenya Expands its FootPrint to new Customer Shops in Mombasa;
In a bid to bring services closer to customers, Airtel Kenya Managing Director Ashish Malhotra presided over the official opening of two new customer care shops at Likoni Mall and Cannon Towers in Mombasa.
The new outlets are designed to enhance customer convenience by reducing service turnaround time, strengthening in-person support, and expanding access to Airtel’s mobile, internet, and financial services for households, SMEs, and enterprise customers across the Coast region.
As demand for Airtel services continues to grow, the company is targeting to double its customer service footprint across the country before the end of the year.
This expansion is expected to improve access to services, accelerate digital and financial inclusion, and support Kenya’s growing need for reliable connectivity and mobile financial solutions.
Speaking at the opening, Airtel Kenya Managing Director Ashish Malhotra reaffirmed the company’s commitment to investing in the customer experience by ensuring Airtel products and services remain easily accessible to customers wherever they are.
Also present at the launch was Airtel Kenya Customer Experience Director Goldermier Opiyo, who highlighted the company’s focus on delivering seamless, responsive, and efficient customer support as part of Airtel’s broader strategy to enhance service excellence nationwide.
