steven maseka 
Li Jianghua, President, Enterprise Delivery & Service of Global Technical Service Dept, Huawei
At the “ICT Services & Software Enable Industries Advancing the Agentic World” summit held during HUAWEI CONNECT 2026,
Bruce Xun,President of Huawei Global Technical Service Dept, stated that Huawei is working with partners to continuously build and strengthen a high-quality service system, delivering premium services to customers.
Through active exploration and innovation,Huawei continues to develop leading ICT services and software solutions.By leveraging pre-integration and coordinated project management,Huawei has shortened the integration and delivery timeline for a high-quality 50 MW AIDC to just four months.
Huawei is targeting a 99.999% SLA by building intelligent O&M capabilities for services and networks, establishing a resilient and reliable foundation for ICT infrastructure, and cultivating “π-shaped” talent.
By continuously pushing the boundaries of technology and intelligence,Huawei has deployed digital twins and professional models in the communication service domain across more than 150 projects, exploring new paradigms of human-machine collaboration to steadily bring AI into enterprise production systems.
Huawei will continue to consolidate its capabilities and assets on the O3 platform, take service intelligence to a new level, and deepen the “1+8+N2” framework for opening up platform capabilities to enable agile innovation by customers and partners.
Huawei will also drive greater consistency across delivery, maintenance, and service portfolios, enabling and supporting partners to operate simply, directly, and efficiently, so that every customer using Huawei products and solutions can enjoy a high-quality, consistent service experience.Huawei will continue to pursue industry-leading service satisfaction.
Together with our partners and customers, we enable industries advancing the agentic world.
- Huawei ICT Services & Software Unveils Five New Solutions and the Intelligent Evolution of O3 Platform Services
Li Jianghua,President of Enterprise Delivery & Service of Huawei Global Technical Service Dept, unveiled five new solutions and the enhanced O3 platform that takes service intelligence to a new level.
- One Network Integration for Enterprise Resilience:Powered by a Networsk Integration Agent and digital twins, this solution enables zero service impact during network migration and zero service interruption during network changes. It provides enterprises with a resilient network foundation that integrates multiple networks and enables cross-domain convergence.
- Computing Platform Services:These services are designed for the entire lifecycle of computing platforms. They build an efficient token factory, streamlining the collaborative planning, design, and simulation across L1 data center infrastructure and L2 IT infrastructure, while leveraging pre-integration and coordinated project management to achieve the integration and delivery of a 50 MW AIDC in just four months. They also integrate the full technology stack, including compute, storage, network, inference frameworks, models, and computing resources. Through four-level performance optimization and intelligent O&M based on digital twin modeling across the seven-layer technology stack, these services enable highly stable and efficient computing clusters to continuously deliver massive computing capacity, increasing token output per watt by 30%.
- Industry O&M Solution:This solution integrates and deploys network digital twins and professional models for EDNS O&M, providing dual safeguards through T-1 risk prediction and prevention and T0 fault response and troubleshooting.
This reduces the number of major faults by 10% and shortens fault localization time from 30 minutes to 5 minutes, reshaping the O&M paradigm.
- Mobile Money Solution for Retail Banking:This solution reduces customer acquisition costs by 90% through a super app. It also leverages new intelligent algorithms and a Credit Score Agent to enable intelligent credit assessment and approval, increasing the credit approval rate from 15% to 45%.
- AI + Industry Digital-Intelligent Talent Development Solution:Huawei works with customers to cultivate “π-shaped” talent with expertise in both ICT and AI technologies across five industries and more than 20 industry scenarios.To date, Huawei has trained more than 100,000 AI professionals and provided certification to more than 50,000 of them.
Second, more than 60 scenario-based service capability packages are available,helping partners advance from product-based service capabilities to comprehensive industry scenario-based capabilities, thereby enhancing their service capabilities.
Third, more than 20 AI agent applications improve efficiency for individual tasks, while multi-agent collaboration enables cross-workflow tasks to be completed automatically and efficiently, elevating partners’ operating models.
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