Douglas Mwiti 
M-Shwari has taken note of public commentary circulating on social media alleging fraudulent activity on an account held by Brian Aballah on the M-Shwari platform.
Following a review of the matter, we wish to clarify that our Customer Experience team has engaged directly with the customer referenced in these posts and we wish to confirm that the allegations are factually incorrect and inconsistent with the customer account records.
We therefore respectfully request that such statements are withdrawn and cease from being circulated.
M-Shwari is regulated by the Central Bank of Kenya CBK) and trusted by millions of Kenyans with their savings. We remain committed to serving our customers with reliable financial services and safeguarding their money.
We are also committed to transparency, fair and constructive engagement.
Customers are encouraged to engage directly with our support teams should you wish to review your account records or resolve any genuine discrepancies.
