steven maseka 
L–R: Mogo Customer Care Agent Viola Keitany, Mogo Deputy Country Manager Branton Mutea and Customer Care Agent Eugene Lanogwa Vuyala pictured at the newly launched Mogo Call Centre. The company has unveiled a 24/7 emergency call centre to enhance customer service and provide round-the-clock support.
MOGO, East Africa’s leading asset financier, has launched a 24/7 emergency response service to help Kenyans report and recover stolen vehicles and motorcycles, in a bold move to combat the rising wave of motor theft across the country.
Kenyans can now call: 0719 089 999 any time – day or night – to report a stol
en vehicle or motorbike and receive immediate support from MOGO’s response team.
The emergency line complements SAKA, Kenya’s first digital public database for stolen vehicles and motorbikes, which MOGO unveiled just a month ago.
SAKA provides a centralised, real-time platform for the public to report, verify, and track stolen vehicles and motorcycles, and has already begun attracting attention from security stakeholders and the public alike.
“Cases of motor vehicle and motorcycle theft are increasing at an alarming rate, and the launch of our 24/7 emergency service is a direct response to that,” said Branton Mutea, Deputy Country Manager at MOGO.
“This service extends the SAKA platform by offering immediate assistance, recovery coordination, and public education on how to use the system effectively.”
MOGO clients whose assets are fitted with trackers, can receive swift support through the emergency service, which coordinates with law enforcement to recover stolen vehicles and motorcycles. Members of the public can also use the platform to report theft or suspected stolen assets, even if they are not MOGO clients.
“If a reported asset is confirmed as belonging to a MOGO client, we trigger tracking and recovery protocols in collaboration with the police. If it’s a non-MOGO vehicle, we guide the caller on how to file a proper report and how to use the SAKA platform.”
Since launching the emergency service a month ago, MOGO has received over 150 reports , helping recover more than 50% of the stolen assets.
Members of the public are encouraged to call the MOGO emergency line at 0719 089 999 to report any theft or suspicious activity.
According to the 2025 Kenya National Economic Survey, over 7,000 vehicle and motorcycle theft cases were reported in the past five years. Despite over 6,900 arrests, fewer than 40 convictions were secured; highlighting the need for more robust, tech-enabled prevention and response mechanisms.
A recent report by the Association of Kenya Insurers (AKI) shows that 419 motor vehicles were stolen in 2023, and over 330 cases have already been recorded in 2024, including a Mitsubishi lorry valued at KES 12.2 million.
More than 27% of the stolen vehicles last year were worth over KES 3 million, with many of the thefts linked to well-organized criminal syndicates.
The National Crime Research Centre has documented widespread crimes against riders, including assault, fraud, robbery, and even murder.
Police have identified Nairobi, Kiambu, Machakos, Nyeri, Embu, Kirinyaga, Kisumu, Kakamega, Busia, and Bungoma as vehicle theft hotspots.
Recovery rates remain dismally low with only about 15% of stolen vehicles being retrieved.
MOGO is working closely with the National Police Service, private security firms, insurance companies, and sector associations to strengthen recovery efforts and build public trust.
In 2024 alone, over 10,000 motorcycles were reported stolen, severely impacting the boda boda sector, which supports millions of livelihoods across Kenya.
“Our long-term goal is to create a trusted, collaborative ecosystem where technology, partnerships and public awareness combine to reduce theft and support quick recoveries.
Through platforms like SAKA and our 24/7 emergency line, we’re turning that vision into action,” said Mutea.
