Christine Kagendo 
- Family Bank’s Kahawa West branch vandalized after Saba Saba protests;
Family Bank has confirmed an act of vandalism at its Kahawa West branch following the recent Saba Saba demonstrations.
The bank in its statement reported that no funds were lost, and all staff were safely evacuated during the incident.
As a result of the damage, the Kahawa West branch will remain temporarily closed for repairs to restore daily operations.
Family Bank is directing customers to utilize their PesaPap mobile banking platform, internet banking, or visit nearby branches for their banking needs.
The bank also addressed misinformation circulating online, clarifying that no incident occurred at its Ruiru branch, which remains fully operational and secure.
Family Bank acknowledged the inconvenience caused to both staff and customers.
The bank expressed gratitude for their customers’ continued trust, patience, and understanding, reaffirming their commitment to providing seamless services.
The bank said it will further provide updates as necessary.
Last month in June Family Bank relocated its Ngara Branch to the ground floor of Blue Hut Hotel on Park Road, Ngara, in a bid to enhance support for the business community through a more convenient, accessible, and secure location.
The branch relocation reflects the Bank’s ongoing commitment to supporting SMEs by optimising its branch network to better serve its customers.
The new location is designed to meet the needs of small businesses, market traders, and individuals, offering modern, accessible, and customer-focused banking facilities.
