james wika 
- Davis & Shirtliff Launches AI-Powered Service Platform “D&S Connect” to Seamlessly Connect Customers with Professional Technicians Across the Region;
Davis & Shirtliff, East Africa’s leading water and energy solutions provider, has introduced D&S Connect,an AI-powered mobile application that enables customers to seamlessly connect with certified technicians for professional services in water systems, solar power, generators, and related equipment within their localities.
The new platform addresses the common challenge of finding reliable service providers, both for routine maintenance and during urgent equipment or system breakdowns.
Leveraging AI, the application automatically connects customers with the most qualified and available technicians in their vicinity, while also enabling real-time tracking of the request and the technician’s movement until arrival at the service location.
“Our vision is to make technical service and support as seamless and accessible as cab-hailing transformed urban transport.
D&S Connect provides customers with instant access to a trusted, safe and efficient network of technicians, available whenever and wherever they are needed,” said Eng. Charles Kebaso, Group Service Manager at Davis & Shirtliff.
All technicians on the platform are thoroughly vetted, certified, and required to undergo regular mandatory accreditation at Davis & Shirtliff service centres.
This guarantees that customers receive professional support not only for Davis & Shirtliff-supplied solutions—such as pumps, solar systems, and water treatment units—but also for a wide range of other equipment brands.
When requesting service, customers can describe their issue through text, voice narration, or by uploading photos and short videos of the faulty equipment.
The application’s AI then analyses the information and recommends the most appropriate specialist to handle the job.
Upon completion of a service, customers can rate the technician based on professionalism, quality, and courtesy. These ratings are used to enhance service quality and categorize technicians into support tiers.
The system promotes continuous training and excellence while giving customers flexibility to choose their preferred level of service.
The platform also integrates job tracking, digital reporting, secure payments, and performance monitoring to ensure accountability and professionalism.
Customers benefit from full transparency, including visibility of technician profiles, response times, and costs, while technicians are incentivized to upskill and consistently maintain high standards.
“We are revolutionizing the delivery of technical support in the region by removing the uncertainty of finding reliable professionals.
D&S Connect provides a safe, convenient, and transparent solution that benefits both customers and service providers,” said Eng. CK.
Davis & Shirtliff plans to roll out the app across all its African markets within the next six months. The company expects the platform to significantly reduce waiting times, improve first-time fix rates, and enhance customer satisfaction, setting a new industry benchmark for technical support in the region.
